New and Improved CRA Digital Services for Tax Practitioners

New and Improved CRA Digital Services for Tax Practitioners

The Canada Revenue Agency (CRA) is continuously striving to enhance its digital services to provide tax practitioners with efficient and user-friendly tools for managing their clients’ tax obligations. With the goal of making tax-filing easier and more convenient, the CRA has implemented several new features and improvements in its digital platforms. In this article, we will explore the latest updates and enhancements in CRA’s digital services, including electronic payments, business correspondence, communication with the CRA, signing into CRA portals, special elections and returns, and new and upcoming services.

Electronic Payments Over $10,000

One significant change introduced by the CRA is the requirement for taxpayers to remit tax payments over $10,000 electronically. This legislation aims to streamline the payment process and reduce the use of physical checks. While the CRA has not yet published the associated forms and guidance, they have assured taxpayers that there will be a grace period before enforcement begins. During this period, the CRA will focus on educating taxpayers about electronic payment options and encouraging them to adopt this method.

For taxpayers who make payments physically at a bank, the CRA considers these payments to be electronic. Although there is a manual data capture component on the CRA’s side, where the remittance voucher information is entered into the system, the funds and payment details are electronically transmitted to the Receiver General and the CRA by financial institutions. This ensures compliance with the electronic payment requirement.

In cases where making electronic tax payments is not possible, such as for trusts or in areas with unreliable internet access, the legislation provides exceptions for situations where it is deemed unreasonable to make electronic payments. The CRA is currently determining what qualifies as “reasonable” in these circumstances and will publicly share the details of these exceptions once they are finalized.

Business Correspondence – Digital by Default

As part of its commitment to digital transformation, the CRA plans to implement a “Digital by Default” approach to communicating with business taxpayers. The legislative authority for this approach was announced in Budget 2021 and enacted in Bill C-47. Under this approach, the CRA will prioritize digital communication methods and reduce the reliance on traditional mail for business correspondence.

Once fully implemented, the CRA will stop mailing most notices and statements to business taxpayers who are signed up for the My Business Account portal or have authorized their representatives to access these services through Represent a Client. Instead, businesses will receive notifications and correspondence electronically via email. To ensure delivery, businesses will need to provide an email address specifically for CRA communications.

There are some exceptions to the “Digital by Default” approach. Non-resident businesses that are unable to access My Business Account and charities will continue to receive correspondence by mail. Additionally, business taxpayers will have the option to “opt-out” of electronic correspondence and request paper statements. The CRA will review these requests on a case-by-case basis and reactivate paper mail if the mailing address is kept current.

Communicating with the CRA – Additional Changes

In addition to the “Digital by Default” approach, the CRA is implementing additional changes to improve communications with taxpayers and their representatives. One of these changes is the introduction of optional email notifications for businesses. These notifications can provide updates on various tax-related matters and will be available as early as May 2024.

The CRA is also working on enhancing its online services for taxpayers and representatives. This includes improvements to My Account, a secure portal that allows individuals to view their income tax and benefit information. The CRA has redesigned My Account with a new look and feel, as well as added new services to simplify the tax-filing process.

Another significant improvement is the Auto-fill my return feature, which allows taxpayers to automatically populate their income tax and benefit returns with information the CRA already has on file. This feature saves time and reduces the chances of errors when filling out tax forms.

For individuals who need to make changes to their electronically filed tax returns, the CRA has introduced ReFILE. This service allows taxpayers to update specific amounts, such as employment income or deductions, in their previously filed returns.

The CRA is continuously working to improve its communication and outreach efforts to ensure taxpayers have access to the information and resources they need. These efforts include providing additional guidance on electronic filing options, addressing concerns raised by tax practitioners, and consulting with key stakeholders to make informed decisions.

Signing into CRA Portals – Registration and Authentication

To access CRA’s digital services, tax practitioners and their clients need to register and authenticate their identities. The CRA has made efforts to simplify this process and ensure a smooth user experience.

For tax practitioners, the Confirm my Representative process has been introduced. This process requires representatives who use certified tax software (EFILE) for authorization requests to have the business owner confirm the request within 10 business days through the My Business Account portal. This process helps verify the authenticity of authorization requests and ensures that business owners are aware of the access granted to representatives.

The CRA is aware of the concerns raised by tax practitioners regarding this new requirement, particularly for clients who do not use My Business Account or face logistical challenges with accessing the system. The CRA is actively addressing these concerns and is working on providing guidance to assist tax practitioners in navigating these issues.

For individuals, the authorization process remains unchanged, and they can continue to authorize representatives without using the Confirm my Representative process.

Special Elections and Returns – Electronic Filing Options

The CRA has introduced electronic filing options for special elections and returns, providing taxpayers with a more convenient and efficient way to submit these documents.

Taxpayers can now electronically file special elections, such as the Request for Loss Carryback (Form T1A) and the Joint Election to Split Pension Income (Form T1032). These electronic filing options streamline the process and reduce the reliance on paper forms.

Additionally, the CRA allows multiple reassessments to be in progress simultaneously, enabling taxpayers to make adjustments to their returns more efficiently.

My Trust Account – Initial Services Launched

The CRA has launched the initial services for My Trust Account, a digital platform designed to assist trustees in managing their trust accounts. This service offers a range of features, including access to trust account information, the ability to file trust tax returns electronically, and the option to make trust account payments online.

The My Trust Account platform aims to simplify the administration of trust accounts and provide trustees with a centralized and secure space to manage their trust-related tax obligations.


The Canada Revenue Agency continues to enhance its digital services to provide tax practitioners with efficient and user-friendly tools for managing their clients’ tax obligations. Through electronic payments, digital communication, simplified registration and authentication processes, and electronic filing options, the CRA is streamlining tax-related processes and making them more accessible.

Tax practitioners and their clients can take advantage of these new and improved digital services, such as My Business Account, Auto-fill my return, ReFILE, and the Payroll Deductions Online Calculator. These tools not only make tax filing and payment processes more convenient but also help reduce errors and ensure compliance with tax obligations.

As the CRA continues to innovate and improve its digital services, tax practitioners can expect further enhancements and updates to simplify their work and provide better support to their clients. Embracing these digital solutions can save time, reduce paperwork, and enhance the overall tax-filing experience for both practitioners and taxpayers.

By leveraging the power of technology, the CRA is creating a more efficient and user-friendly tax system, ultimately benefiting all stakeholders involved. Stay informed about the latest updates and improvements in CRA’s digital services, as they continue to evolve to meet the changing needs of tax practitioners and their clients.